REFUNDS POLICY

HOW WILL I RECEIVE A REFUND?

For orders placed online - We try and process all returns as quickly as possible for you to get your refund. You should receive a confirmation email within a week of having returned the item, but it takes longer sometimes.

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WHEN WILL I RECEIVE A REFUND?

We try and process all returns as quickly as possible for you to get your refund. If you arranged your return on our returns portal you should receive a ‘Your return has been received’ email within a week of having returned the item but it takes longer sometimes.

Please allow up to 14 days for your items to be inspected and any refunds to be issued. You'll usually be able to track the progress of your return, if you have tracking details from the carrier.

You will be sent an ‘Order cancelled’ email once the refund has been processed, this can take between 2-5 working days to show in your account. Any refunds will be refunded to the same payment method you used when you placed the order.

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I CAN’T SEE A REFUND ON MY BANK STATEMENT

Please allow 7 days for the refund to appear in your bank account.

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